Man....I would still argue that point with them. They're not going to be able to stand on "sucky." The fact is, they sold you an antenna and the expectation is that it functions as an antenna should. If it doesn't function, it IS broken whether or not it's in two or more pieces. If I sold TV's to people and they returned them because the audio only worked intermittently, I couldn't just say, "Yeah it's sucky but not broken." If it doesn't work as it should, it's broken. PERIOD.....SL buyers paid quite enough extra money for that sound system. It not being dialed in and functioning perfectly is inexcusable, and at the very least should be remedied for free with an apology for your inconvenience. If it doesn't work out at your dealer level, I would voice a complaint to Polaris Customer Service. 1-800-765-2747 and demand to speak with a manager in the resolutions department.Unfortunately, the "No Good" term they are using is "It's a sucky antenna, but not a broken one". Therefore it isn't something to be replaced by the warranty. I will know more once I talk to the tech again...going on 5 hours waiting now...
I did this and received the runaround a few times, but when I FINALLY reached someone in management in the right department, they took care of my issue (unrelated to yours.)